FAQ's

• Renewal Term Schedule
  Click here for an overview of the terms for prostheses and orthoses.
  Click here for an overview of the terms for insoles and bandages.
• The annual repair and/or maintenance for orthoses, prostheses and torso devices is possible at the time the patient needs to have his or her device repaired or maintained and may be performed without a medical prescription. The sum of this is calculated on the basis of the device delivered. No renewal is possible within 6 months after the repair!
• There is no renewal period provided for the IMF devices .
• Theoretical renewal scheme for the same pathology on the same body part: custom work can be renewed if necessary by custom work or prefabricated work, after the renewal period of custom work.
  Prefab can be renewed by prefab if necessary or, if necessary, by custom work, after the renewal period of prefab. IMF can, without a fixed renewal period, be followed by prefab or custom work, if the pathology persists.
• A wheelchair can be combined with a walking aid.
  A wheelchair can also be combined with a tricycle up to the age of 18.

The health insurance provides reimbursement for a number of articles provided by bandagists and orthopedists. You will always need a valid prescription for this. Here is an overview of which articles may be prescribed by which doctor:

• Orthoses, prostheses and trunk devices:
  Medical specialist in orthopedics, physical medicine and rehabilitation, pediatrics, rheumatology, neurology, surgery and neuropsychiatry.
  A special prescription must be used for myoelectric prosthesis.
• Lumbar braces, hernia belts, abdominal belts, breast prostheses:
  Every physician
• Orthopedic shoes:
  Medical specialist in orthopedics, physical medicine and rehabilitation, pediatrics, rheumatology, neurology, surgery and neuropsychiatry.
• Insoles:
  Medical specialist in orthopaedics, physical medicine and rehabilitation, paediatrics, rheumatology, neurology, surgery and neuropsychiatry + any physician who has provided proof of competence in podiatry before 1 January 1986
• Burn care:
  Medical specialist, attached to a hospital service specially equipped to care for patients with serious burns, medical specialist in plastic surgery.
• Wheelchairs, walking aids and tricycles:
  Any physician. A special prescription must be used.
• Ostomy supplies:
  Every physician.

NOTE : A prescription is only valid for 2 months. A prescription from a medical assistant must be stamped and signed by a physician with full specialization.

For more information, please click here .

Yes, our customer base consists mainly of private individuals.

Yes, to receive a refund from the health insurance fund, you need a prescription from a specialist (a GP is not allowed to prescribe insoles). Based on the prescription, our technicians can make the right insoles for you.

Insoles may be cleaned with a damp cloth. Never put them in soapy water. If your soles do get wet, never let them dry on the heater. This will cause them to deform.

One year after your first breast prosthesis you are already entitled to a renewal. After this the term is two years each time.

Definitely! A breast prosthesis is very easy to maintain and clean.

No. At the moment there is no nomenclature number linked to crutches, which is necessary to obtain a contribution from the mutual insurance company.

With a special prescription, filled in by your doctor, we will apply directly to your health insurance fund. For this, it is best to make an appointment with one of our technicians. Once we have received approval from your health insurance fund, the chair you have chosen will be ordered. Payment will also be arranged directly with your health insurance fund.